Support & Maintenance

Reliable Support When You Need It

Shipping your product is just the beginning. To deliver consistent value to users, your application needs ongoing attention—monitoring, updates, security patches, and performance optimization. At The OATH Studio, we provide comprehensive support and maintenance services that keep your product secure, fast, and reliable.

Whether you built with us or inherited an application, we're here to ensure it keeps running smoothly so you can focus on your business.

Why Ongoing Support Matters

Prevent Problems Before They Impact Users

Proactive monitoring detects issues before they become outages. We identify performance degradation, resource exhaustion, and security vulnerabilities early—preventing costly downtime and user frustration.

Stay Secure

New vulnerabilities are discovered constantly. We monitor security advisories, apply patches promptly, and ensure your dependencies stay current and secure.

Optimize Over Time

User behavior and traffic patterns evolve. We continuously optimize performance, reduce costs, and improve user experience based on real-world usage data.

Focus on Your Business

Technical operations shouldn't distract from your core business. We handle the day-to-day technical operations so you can focus on growth and strategy.

Our Support Services

Proactive Monitoring & Alerting

We don't wait for users to report problems. Our monitoring systems track uptime, performance, errors, and resource usage 24/7, alerting us immediately when issues arise.

What We Monitor:

• Application uptime and response times
• Server resource utilization (CPU, memory, disk)
• Database performance and query efficiency
• API endpoint health and latency
• Error rates and exception tracking
• Security events and suspicious activity
• SSL certificate expiration
• Third-party service dependencies

Bug Fixes & Issue Resolution

When bugs appear, we investigate, fix, test, and deploy patches quickly. Our process ensures fixes don't introduce new problems.

Our Process:

• Triage and prioritize reported issues
• Root cause analysis and debugging
• Fix development and code review
• Comprehensive testing in staging
• Coordinated production deployment
• Verification and monitoring post-deployment

Security Updates & Patches

Security is ongoing. We monitor for vulnerabilities, apply updates, and maintain security best practices.

Security Services:

• Dependency updates and vulnerability patching
• Security advisory monitoring and response
• SSL/TLS certificate management
• Access control and authentication reviews
• Security audit recommendations implementation
• Compliance requirement maintenance (GDPR, HIPAA, etc.)

Performance Optimization

Fast applications retain users. We continuously analyze and optimize performance to keep your product snappy.

What We Optimize:

• Database query performance and indexing
• Caching strategies (Redis, CDN, application-level)
• Asset optimization (images, CSS, JavaScript)
• API response times and payload sizes
• Server and database configurations
• Code-level performance improvements
• Infrastructure scaling recommendations

Infrastructure Management

We manage the servers, databases, and services that power your application.

Infrastructure Services:

• Server provisioning and configuration
• Database administration and optimization
• Backup automation and verification
• Disaster recovery planning and testing
• Scaling strategy and implementation
• Cost optimization and resource management
• Cloud infrastructure management (AWS, GCP, Azure)

Feature Updates & Enhancements

Your product evolves. We implement new features, improvements, and user experience enhancements on an ongoing basis.

Enhancement Services:

• Small to medium feature development
• UI/UX improvements
• Third-party integration additions
• User feedback implementation
• A/B testing and experimentation
• Analytics and tracking improvements

Backup & Disaster Recovery

Hope for the best, plan for the worst. We implement robust backup strategies and disaster recovery procedures.

What's Included:

• Automated daily backups
• Offsite backup storage
• Backup integrity verification
• Documented recovery procedures
• Regular recovery testing
• Disaster recovery plan maintenance
• Business continuity planning

Technical Documentation

We maintain comprehensive documentation for your application, making future development and troubleshooting easier.

Documentation We Maintain:

• System architecture diagrams
• API documentation
• Deployment procedures
• Monitoring and alerting runbooks
• Disaster recovery procedures
• Infrastructure as code documentation
• Development environment setup guides

Support Tiers

We offer flexible support levels to match your needs and budget:

Essential Support

Best for: Small applications, low-traffic sites, or limited budgets

• Business hours monitoring (9am-5pm, Mon-Fri)
• 24-hour response time for critical issues
• Monthly security updates
• Quarterly performance reviews
• Email support

Professional Support

Best for: Production applications with moderate traffic

• 24/7 monitoring and alerting
• 4-hour response time for critical issues
• Weekly security updates
• Monthly performance optimization
• Email and chat support
• Quarterly infrastructure reviews

Enterprise Support

Best for: Mission-critical applications requiring maximum uptime

• 24/7 monitoring and alerting
• 1-hour response time for critical issues
• Daily security monitoring
• Continuous performance optimization
• Dedicated support team
• Priority feature development
• Custom SLA agreements
• Phone, email, and chat support

What Sets Us Apart

Proactive, Not Reactive

We don't just respond to problems we prevent them. Our monitoring and analysis identify issues before they impact users.

Deep Technical Knowledge

Our engineers understand your entire stack. We've built applications like yours, so we know where problems hide and how to fix them properly.

Transparent Communication

You always know what's happening. We provide regular status updates, monthly reports, and clear explanations of issues and resolutions.

Fast Response Times

When issues arise, speed matters. Our SLA-backed response times ensure critical problems are addressed immediately.

Cost Transparency

No surprise bills. Our monthly retainers include a defined number of hours for maintenance, updates, and improvements. Any additional work is clearly communicated and approved upfront.

Our Support Process

1. Onboarding

We audit your application, infrastructure, and current monitoring. We set up our systems, establish baselines, and create runbooks.

2. Ongoing Monitoring

Our systems watch your application 24/7. Automated alerts notify us immediately when anomalies occur.

3. Issue Response

When problems arise, we follow documented procedures to diagnose, fix, and verify resolution quickly.

4. Regular Maintenance

Scheduled maintenance windows for updates, patches, and non-urgent improvements keep your application current.

5. Reporting & Planning

Monthly reports show system health, incidents, performance metrics, and recommendations for improvement.

Who We Support

Startups: Focus on growth while we handle technical operations
Enterprises: Augment internal teams with specialized expertise
Agencies: White-label support for client applications
SaaS Companies: Ensure uptime and performance for paying customers

Technologies We Support

Languages: JavaScript/TypeScript, Python, Go, PHP, Ruby, Java, C#
Frameworks: React, Vue, Angular, Node.js, Django, Flask, Laravel, Rails
Databases: PostgreSQL, MySQL, MongoDB, Redis
Infrastructure: AWS, GCP, Azure, Heroku, Vercel, Netlify
Monitoring: Sentry, DataDog, New Relic, Prometheus, Grafana
CI/CD: GitHub Actions, GitLab CI, CircleCI, Jenkins

Get Started

Don't let technical issues slow you down. Our support and maintenance services keep your product running smoothly while you focus on building your business.

Whether you need basic monitoring or comprehensive enterprise support, we have a plan that fits your needs.

Contact us today for a custom support quote.