Reliable Support When You Need It
Shipping your product is just the beginning. To deliver consistent value to users, your application needs ongoing attention monitoring, updates, security patches, and performance optimization. At The OATH Studio, we provide comprehensive support and maintenance services that keep your product secure, fast, and reliable.
Whether you built with us or inherited an application from another developer, we're here to ensure it keeps running smoothly so you can focus on your business. Our proactive approach prevents problems before they impact users, maintains security as new vulnerabilities emerge, continuously optimizes performance based on real usage data, and handles day-to-day technical operations so you don't have to. Think of us as your dedicated DevOps and support team without the overhead of full-time hires.
Why Ongoing Support Matters
Don't let technical issues derail your business
Prevent Problems Before They Hit Users
Proactive monitoring detects issues before they become outages. We identify performance degradation, resource exhaustion, and security vulnerabilities early preventing costly downtime and user frustration.
Stay Secure and Compliant
New vulnerabilities are discovered constantly. We monitor security advisories, apply patches promptly, ensure dependencies stay current, and maintain compliance with GDPR, HIPAA, or industry requirements.
Optimize Performance Over Time
User behavior and traffic patterns evolve. We continuously optimize database queries, caching strategies, and infrastructure to reduce costs and improve user experience based on real-world usage data.
Focus on Your Business
Technical operations shouldn't distract from growth. We handle monitoring, updates, bug fixes, and infrastructure management so you can focus on product development, sales, and customer success.
Support & Maintenance Plans
Flexible support levels to match your needs
Essential Support
For small applications and limited budgets
- Business hours monitoring (9am-5pm Mon-Fri)
- 24-hour response for critical issues
- Monthly security updates and patches
- Quarterly performance reviews
- Email support
- 10 hours/month for fixes and updates
- Good for low-traffic sites and apps
Professional Support
For production apps with moderate traffic
- 24/7 monitoring and alerting
- 4-hour response for critical issues
- Weekly security updates
- Monthly performance optimization
- Email and chat support
- Quarterly infrastructure reviews
- 25 hours/month for fixes and features
- Best for growing businesses
Enterprise Support
For mission-critical applications
- 24/7 monitoring and dedicated team
- 1-hour response for critical issues
- Daily security monitoring
- Continuous performance optimization
- Priority feature development
- Custom SLA agreements
- Phone, email, and chat support
- Unlimited hours for critical fixes
- Ideal for enterprise applications
Support & Maintenance Services
Comprehensive care for your applications
Our monitoring systems track uptime, performance, errors, and resource usage 24/7, alerting us immediately when issues arise. We detect problems before they impact users, often fixing issues before you even know they existed. Comprehensive monitoring includes application uptime and response times, server resource utilization (CPU, memory, disk), database performance and query efficiency, API endpoint health and latency, error rates and exception tracking, security events and suspicious activity, SSL certificate expiration, and third-party service dependencies.
Key Features
- 24/7 uptime monitoring with instant alerts
- Performance tracking (page load, API response times)
- Server resource monitoring (CPU, memory, disk)
- Database query performance analysis
- Error rate tracking and exception monitoring
- Security event logging and suspicious activity alerts
- SSL/TLS certificate expiration notifications
- Third-party service dependency health checks
What Sets Us Apart
Professional support that prevents problems
Proactive, Not Reactive
We don't just respond to problems we prevent them. Our monitoring and analysis identify issues before they impact users, saving you from fire drills and angry customers.
Deep Technical Knowledge
Our engineers understand your entire stack. We've built applications like yours, so we know where problems hide and how to fix them properly without introducing new issues.
Transparent Communication
You always know what's happening. We provide regular status updates, monthly reports with metrics and recommendations, and clear explanations of issues and resolutions.
Fast Response Times
When issues arise, speed matters. Our SLA-backed response times ensure critical problems are addressed immediately not when it's convenient for us.
Cost Transparency
No surprise bills. Monthly retainers include defined hours for maintenance and improvements. Additional work is clearly communicated and approved upfront.
Around-the-Clock Availability
Issues don't wait for business hours. Professional and Enterprise plans include 24/7 monitoring and support so problems are caught and resolved any time of day.
Our Support Process
How we keep your application running smoothly
Onboarding & Audit
Audit your application, infrastructure, and current monitoring setup. Identify risks, set up our monitoring systems, establish performance baselines, create runbooks for common issues, and document your architecture for the team.
Continuous Monitoring
Our systems watch your application 24/7 tracking uptime, performance, errors, and resource usage. Automated alerts notify us immediately when anomalies occur, often before users notice problems.
Issue Response & Resolution
When problems arise, we follow documented procedures to diagnose quickly, develop fixes, test in staging, deploy to production during appropriate windows, and verify resolution with monitoring.
Regular Maintenance Windows
Scheduled maintenance for updates, patches, and non-urgent improvements. We coordinate timing to minimize user impact, communicate clearly about what's changing, and provide rollback plans for safety.
Monthly Reporting & Planning
Detailed reports show system health, incident summaries, performance metrics and trends, security updates applied, optimization recommendations, and planned improvements for the upcoming month.
Support Performance Metrics
Our track record of reliability
Technologies We Support
Comprehensive expertise across modern stacks
Languages
Frameworks
Databases
Cloud Platforms
Monitoring Tools
CI/CD
Who We Support
Reliable maintenance for every business type
Startups
Focus on growth and product development while we handle technical operations, monitoring, and infrastructure management. Get enterprise-grade support without hiring a DevOps team.
Enterprises
Augment internal teams with specialized expertise in monitoring, security, and performance optimization. Fill gaps in coverage and provide 24/7 support without expanding headcount.
Agencies
White-label support for client applications. We work seamlessly behind the scenes, maintaining your communication standards and ensuring client satisfaction.
SaaS Companies
Ensure uptime and performance for paying customers. We help you meet SLA commitments, handle scaling challenges, and maintain the reliability that retains subscriptions.
Frequently Asked Questions
Common questions about support and maintenance
Retainer hours cover bug fixes, security patches, minor feature updates, performance optimization, monitoring setup and adjustments, and infrastructure improvements. Essential includes 10 hours/month, Professional includes 25 hours/month, and Enterprise includes unlimited hours for critical fixes plus allocated hours for enhancements. Hours don't roll over month-to-month. Additional work beyond allocated hours is billed at $200/hour with advance approval.
What's Included
24/7 proactive monitoring and alerting
Bug fixes and security patches
Performance optimization and tuning
Feature updates and enhancements
Backup and disaster recovery
Technical documentation maintenance
SLA-backed response times
Technologies We Use
Investment
Monthly retainer based on application complexity, traffic volume, and SLA requirements.
Starting From
$2,000/month
